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Understanding Derivatives
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Friday 11 April 2014
Salient Features:
- 50% brokerage cash back on cash market trades
- Low brokerage of 0.01% on Kotak Gold ETF transactions
- Guide book – Everything you wanted to know about stock market investing
’Kotak Pearl’ comes with
Announcing the launch, B Gopkumar, Executive Vice President & Head Broking, Kotak Securities said, “Women have always been in control of and good at budgeting. Today we see many successful women in professional fields and entrepreneurial set ups contributing significantly to economic growth and development. Although they are financially independent, all they need is sound and friendly advice. With the launch of ’Kotak Pearl’, we are committed to providing the right guidance by giving timely insights and providing a seamless trading experience”.
Along with the special benefits, the account will allow women investors to enjoy the regular offerings of Kotak Securities such as online trading platform KEAT ProX, mobile trading application Kotak Stock Trader, expert research recommendations and a customer service desk which can service in 10 different languages.
- 50% brokerage cash back on cash market trades for the first three months
- Low brokerage of 0.01% on Kotak Gold ETF transactions
- A guidebook – ‘Everything you wanted to know about stock market investing’
- Discounted account opening fee of only Rs.500
Announcing the launch, B Gopkumar, Executive Vice President & Head Broking, Kotak Securities said, “Women have always been in control of and good at budgeting. Today we see many successful women in professional fields and entrepreneurial set ups contributing significantly to economic growth and development. Although they are financially independent, all they need is sound and friendly advice. With the launch of ’Kotak Pearl’, we are committed to providing the right guidance by giving timely insights and providing a seamless trading experience”.
Along with the special benefits, the account will allow women investors to enjoy the regular offerings of Kotak Securities such as online trading platform KEAT ProX, mobile trading application Kotak Stock Trader, expert research recommendations and a customer service desk which can service in 10 different languages.
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Friday 21 March 2014
By Kotak Securities:
Catch Mr. Dipen Shah, Head of Fundamental Research, in a Google+ Hangout, as he shares his views on - Key fundamentals that will affect your portfolio performance this year and how you could stay ahead in the race in 2014. Register here: http://bit.ly/BlogHangoutDS
Date- Thursday, 27th March 2014
Time- 4.30pm to 5.00pm
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Monday 15 April 2013
Don’t you think that we are getting addicted to Smart Phones? Yes, we are. This is all because, smartphones are powerful to handle many tasks in our daily lives. Smart phones can be used to text messages, can be used for browsing on the go and one can also keep an eye on the stock market.
Understanding the need of the vast consumer base and essence of mobile trading to the broking business, we have now made the Stock Trader application available on BlackBerry Z10. The app is also available to 95% of the mobile phone users which includes handsets with Android, iOS, Windows 8 and Java!
This free to download application is like a power pack right in the palm of traders. One can place trades on the go, check their portfolio and account details, get live streaming data of market updates, indices updates, stock quotes and much more. Non customers too can get streaming data, make virtual portfolio and watchlists.
Salient Features:
- No one else in the market, except Kotak Securities offers a guest login for non customers. Kotak App’s guest version allows non-Kotak Securities’ customers to register and use the app to gather real-time information on markets. To make a trade or place an order, one has to open an account with Kotak Securities.
- The App is integrated with the Trading Engine that is built and managed in-house, making it a highly scalable product. We have an edge over others in terms of future prospects and customization of this App.
- The App provides real time Streaming Quotes – Many operators use a push technology where the users need to press Refresh button to view the latest prices. The price information in Kotak App changes in front of your eyes just like in any desktop application.
- Trades placed through the Mobile App can be viewed, modified or cancelled through other trading platforms offered by Kotak Securities (KEATPro X, Website, Xtralite, Call-and-Trade) and vice-versa
- Double Security feature is incorporated to place trade orders.
- Already available in Appworld of BlackBerry.
To download the app, visit http://m.kotaksecurities.com on your mobile phone browser.
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Friday 28 December 2012
Kotak Mahindra Group companies have bagged the prestigious awards from Indian and Asian financial experts. The awards are a testimony to Kotak’s desire to constantly innovate and provide customers with the best of services and infrastructure
Kotak has retained the title of being the Best Investment Bank for seventh time consecutively. It has also been adjudged as the Best Equity House in India and Best Brokerage in India by FinanceAsia Country Awards for Achievement 2012.
Kotak Securities is a market leader with its extensive distribution network in India with 1355 branches, franchisees representative offices, and satellite offices across in 431 cities. Kotak Securities Limited has been named the best equity house in India for the third time in a row. It has led the country’s first institutional placement program on the equity front. Kotak has remained the most preferred investment bank in India. Kotak Securities Limited offers a wide range of financial products for its investors, including Stocks and Shares, Derivatives, distribution of IPOs, Mutual Funds and Insurance.
The awards add to a long list of accolades received by the Equity House in the recent past. Kotak has consistently been the broader house, being substantial in the secondary markets and having a strong reputation in equities research.
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Thursday 27 December 2012
Dun & Bradstreet, the world’s leading provider of global business information, knowledge and insight, announced the BSE IPF – Dun & Bradstreet Equity Broking Awards 2012’. The awards felicitated 8 of India’s leading equity broking houses; Kotak Securities Limited bagged the Fastest Growing Equity Broking House (Large size firms).
Kotak Securities has over 8, 00,000 customers and is a market leader with its extensive distribution network in India. Kotak Securities Limited is a pioneer in providing seamless access to the capital market and has been among the first broking firms to launch innovative products like Stock Trader and My Box.
The BSE IPF-D&B's Equity Broking Awards 2012, organised by Dun & Bradstreet (D&B) and Bombay Stock Exchange, felicitates top brokers who have delivered exemplary performance on various parameters.
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Monday 24 December 2012
By Vishal Mudaliar - Deputy Vice President - Kotak Securities Ltd.
Many of our customers shift from one location to other during the year. While it is logical to get the address updated for the day to day utilities, like electricity, Piped Gas connection, Telephone; it is equally important to get the records updated to manage your finances better and ensure smooth operation of your financial accounts; be it your bank, Insurance, Mutual Fund or Securities account.
AT KSL, we believe in prompt service and encourage our customers to keep us posted on the latest changes in their contact details. Physical Address is a critical component here as lot of financial information and key items like passwords, etc; are actually posted on the same. So if you have just moved house please ensure you keep your demat and trading profile updated by submitting the ‘Common Updation form’.
You must submit the form, signed in original by all Demat account holders in person to the nearest Kotak Securities Branch. Documents cannot be couriered. In case you are sending an authorized person, he needs to carry an original DP holding cum transaction statement.Carry your original address and identity proof documents and these should not be more than 30 days old.
Incase customer is providing photocopies of his documents it needs to be self-attested with his signature in front of Branch official.The document signature will be verified with the Account Opening Form Signature for security purposes.The process is primarily aimed at ensuring that the address change happens in a smooth and secured manner and you start receiving important communication at your new address. You can always call us on our toll free number or write to us for further clarification and we would be more than happy to assist you with any queries that you have in this regards.
It is our endeavor to provide our customers with a safe, secure and delightful experience and we understand the importance of regularly engaging with our customers. Correct contact details will help us in serving you better. So in case you have moved house recently please update your latest details maintained with us.
Happy Trading!
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Monday 29 October 2012
I was welcomed by a Welcomer even before I entered into Sherpa's House Cottage to register/check-in. A smartly dressed, well spoken, woman greeted me with a beautiful big smile and told me that she had been expecting me and knew who I was. And that was in the car park whilst I was emptying my luggage! Before I even entered the guest house I felt that I had made a great choice.
Check-in was completed instantly - yes instantly. Then this lady asked me about my plans and I told her. She listened and responded to each of my points providing helpful information. Then she went further. She pointed out without pointing out explicitly that my plans for the next day were misconceived - I simply did not have enough time to do what I was proposing to do. And she made two suggestions (and marked them on a map) based on what she had learned about me. They turned out to be excellent suggestions.
Whilst a welcome is great and proactive information and advice is great, it is not enough. The core service I hired Sherpa's House Cottage was to provide me with a quiet, clean, spacious room that had the amenities I needed. That is what I got. The room was just right.
Whenever I encountered this lady I felt in the presence of someone who is fully alive, totally present and who 'loves being of service' to her guests, her customers. So much so that the thought occurred to me that if I could bottle the essence of this lady and clone it then I would transform the world of service centered business.
Who is this lady I asked on the reception area? The proprietor: Sherpa - is the response I received.
Before I left I told Sherpa that she is the most welcoming person I had encountered. Sherpa does more than get customers, she creates fans. It is fans and only fans that end up as advocates and spread the word of mouth to others.
This story completely replicates any service line and it is crucial to note that a successful customer service delivery is made of many building blocks. A solid policy, firmly grounded, constitutes the cornerstone of the strategy. But it is not enough: adding more elements and finding the right balance is a necessity in the long run. Balancing the policy with innovation, initiative, the right level of human touch and some degree of creativity will make it all stick together. It should resist the test of time and be strong enough to sustain external challenges as well.
Here at the Customer Service Team we strive to make our customer experience at each interaction a delightful one. This is from the onboarding of opening an account to activating it and gradually helping you start trading.
Not Forgetting, the Turnaround response Time of cases is closely monitored so that the customer not only gets a correct response but a quick one as well!
By PayalKeer, Customer Service, Kotak Securities
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Friday 28 September 2012
As an insightful trader we understand that it is of paramount importance for you to be constantly connected to the various opportunities that can be tapped. One of the ways of achieving the same is to constantly track the market movementsand then base the decision on various technical and fundamental parameters. Considering the complexities involved, it may not always be practical to continuously analyse the movements regularly and look for potential opportunities and then act on the same in tandem.
At Kotak Securities, our team of competent equity research analysts' monitor the markets constantly to give you real-time stock calls. We give you advice not after it happens, but when it happens through use of scientific tools and related methodologies. As a service offering we have an alert mechanism especially suited for traders where you can get insightful stock recommendations on expected price movements of top scrip's for the day, through the day, via SMS.
You can choose to base your decision on the expert recommendation that is conveniently sent across to your hand phone via regular alerts. As an online customer, the loop can be completed conveniently by using the online trading platform to execute the trade. If you are on the move and want to place a trade, our Mobile Stock Trading application would be a hassle free way to execute the trade. Our toll free numbers are open during market hours where you can avail the 'Call and Trade' facility. For further details on the various SMS alert options click here.
As a leading brokerage house, customer convenience is of prime importance to us. Alert mechanisms based on detailed research and the various reliable tools to execute trade in a hassle free manner, is a strong proposition that has been well received, and appreciated, by many of our esteemed clients. Our endeavour is to constantly innovate and device better ways of connecting you to the opportunities in the markets and help you realize your objectives seamlessly.
Happy Trading!
Vishal Mudaliar - Deputy Vice President - Kotak Securities
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Friday 31 August 2012
The IT revolution and the resultant Internet penetration,
has led to more and more services now available online. In fact, we at KSL have
a robust online platform for our customers to trade at the convenience of their
home. This is supported by the dedicated centralized contact centre which,
apart from managing service related interactions, also takes care of the Call
and Trade facility.
While we have seen an increase in online presence, we also
have a strong clientele in the offline space. Offline customers traditionally
have relied on their mapped branches and dealers for routine servicing queries
apart from the day to day trading interface. As part of our servicing
initiative we have recently launched a centralized servicing desk exclusively
for the benefit of the offline customers. The main objective of this initiative
is to save the time, money and energy of our esteemed clients to visit branches
for sorting out routine queries that could be handled on the call at the
convenience of their home. We are just a call away on our toll free line – 1800-209-9292. With over 90% of the
queries resolved on the call itself it has been very well received by our
clients right from day one of the launch of this service in July 2012. Routine
queries like ledger clarification, Statement requests, portfolio details, various
processes and procedures etc; can now be serviced by just dialing the dedicated
toll free number. Constant appreciation and feedback from the customers is a
strong motivation for us to ensure we match up to the service standards that we
have promised to deliver.
The Centralized offline Servicing desk is one more service
initiative in the bouquet of our servicing platforms. We are hopeful that this
will add a lot of value to our offline customers many of whom have shared a
long standing relationship with us spanning well over a decade. As always it is
our endeavor to provide our customers with a safe, secure and delightful
experience and we understand the importance of increasing channels of
interaction that can add value to our customers.
Happy Trading!
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Tuesday 14 August 2012
Last month I was invited to a family gathering and as usual I was very excited, since such social interactions now come at a premium in this fast paced world. It was celebration time as my cousin had successfully completed her MBA program from a prestigious institute and was about to start her stint in the corporate world.
Post office hours I hit the road to rush back home as I had to reach the venue before the show ends. Traffic snarls, rains for a change, avoiding craters on the way (reminds me of my first handheld racing game) and the usual rituals of driving back home unfolded as always. While I was stuck in one of the signals, I suddenly realized that I need to get her agift. After all it was an achievement. Across the road I could see a 'Crosswords' store and more importantly an empty parking space next to it. Had no hesitation in giving my car a breather and rushing in to the store to check out the latest inventory. While I was flipping through the various sections I saw one of our own offerings 'My Box' neatly stacked as one of the proud exhibits on offer.
Wow... Can investing for a novice be as easy as reading a novel. I knew that this offering was made to realize that getting in to the habit of investing / trading is not as complicated as it seems. This was the best gift that I could have given her. After all it would introduce her to a tool that can actually have a lasting impact on her financial planning needs and that too in simple easy steps. How is that possible?
'My Box' is a ready to trade kit that instantly connects users to the world of stock market investing.It is a first of its kind trade kit in India, which is not only easy to use but also very cost effective. For people who are looking for an ideal broking partner, want to explore Kotak's services or are unsure about opening an account due to the heavy paperwork required, it is an ideal tool. Kotak Securities is the first Indian broker to provide broking accounts on the shelf of retail outlets. The box that contains User ID and password and Security key for Online share Trading. Some of the Key features are:
- 'Simple', 'DO-IT-YOURSELF'
- Download tools such as KEAT Pro X that allow you to trade in Equity, Derivatives and Currency Derivatives
- Instant access to research reports (fundamental and technical) by top experts
- The Security Key: An innovative security feature that ensures the safety of your trading account
- You can gift it to your friends/family so they can experience the world of stock markets
Customer can instantly start using Kotak's tools and services
- Download KEAT ProX
- Access MST - Mobile Stock Trader
- Access Fastlane and Xtralite
- View Research Reports
- Create one's own watch list
Getting onboard was never so easy and yes my cousin loved it.
It is our endeavor to provide our customers with a safe, secure and delightful experience
Happy Trading!
Vishal Mudaliar - Deputy Vice President - Kotak Securities Ltd.
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Monday 23 July 2012
A recent survey from the marketing agency Gartner has revealed that the mobile penetration in India as of start of the current year was 51%. The number of mobile users in India increased by around 9% in 2011, hitting 638 million (63.8 crore) at the end of 2011 as per the report.
India is blessed with a strong cultural heritage with varied customs, traditions, languages and many such diverse elements. Although we are still an agrarian nation, we are witnessing a strong wave of development leading to the formation of new Tier 2 and Tier 3 cities. Like any other industry even the financial industry is trying to make its presence felt in these regions and pass on the value proposition to the masses in the hinterlands. One of the biggest impediments in getting the penetration in the past was the lack of connectivity. A recent research by JuxtConsult (Delhi based research firm) revealed that Rural India has overtaken urban India on the base of both 'users' as well as 'active SIMs' at the start of 2011. Connectivity with the hinterlands is much better now than ever before.
The cell phone may or may not be a smart one, but we realize the power of the same to help us instantly connect with our customers. Instant service is now no way constrained by the proximity to branches or physical service delivery network.
As a leading broking firm, we realize the importance of after sale service to ensure our customers continue to enjoy a safe and hassle free trading experience. At Kotaksecurities we have a dedicated contact centre that is fully equipped to meet all servicing needs of our clients. The servicing hours are from 8 am to 8 pm on week days and 8 am to 2:30 pm on Saturdays. Below are the contact numbers:
For Online Customers: 1800 209 9191, 3030 5757(To dial from mobile phoneprefix your city STD code.) and 1800 222 299
For Offline Customers: 1800 209 9292
The mobile telephony culture has made customer engagement instant and online. Also it has saved a lot of time and effort of our customers to reach us and get their queries resolved and service requests fulfilled. We have ensured we cover the unique diversity in our customer demography by having servicing enabled in 10 languages - English, Hindi, Marathi, Gujarati, Tamil, Malayalam, Kannada, Telugu, Punjabi & Bengali.Our online customers also enjoy the benefit of accessing the safe and secure 'Call and Trade' facility that helps in placing live market orders instantly and on the move.
Being a forward looking organization, we keep a close tab on our customer needs and ensure we deliver value through innovative servicing solutions on the move. We are already working on a lot of new initiatives to make the customer experience more seamless and enriching.
Whatever be the servicing needs, remember we are just a call away!!
Happy Trading!!
Vishal Mudaliar - Deputy Vice President, Customer Services, Kotak Securities Ltd.
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Tuesday 10 July 2012
As a leading broking house, one of our key focuses is on delivering continuous value to our customers through regular process improvements and introducing new, best in class offerings. We strive to ensure that our clients benefit from the latest trends in the service and technology worlds.
We do understand that in this fast paced world, time is at a premium. People today are continuously on the move and any information is just a click away. Trading in a dynamic environment requires one to be informed of the latest trends in the market and related areas. The need to be well informed coupled with the fact that the modern customer is regularly on the move, made us introduce Mobile Stock Trader (MST).
MST enables you to experience the benefits of online trading anywhere, anytime and without the need of a computer. Mobile Stock Trader (MST) is a unique mobile based application that allows you to trade in Equity, Derivatives and Currencies from your mobile phone. With MST, you can also get live streaming quotes, charts, create your own watch lists, check your account balance and view your positions and portfolio. All this convenience comes to you on a secure and user friendly GPRS-based Mobile Trading platform. Security is one of the key parameters which we have never compromised on. This aspect has been well taken care off while designing this offering. Our team of dedicated professional work round the clock to ensure that client experience is not compromised while affording this flexibility.
The link below has some of the FAQs that will detail the benefits of this unique platform.
We strive to give you a safe, secure and delightful experience and understand the importance of customer engagement. State of the art platforms like MST ensure that we are just a click away, anytime, anywhere!!!
Happy Trading!!
Vishal Mudaliar - Deputy Vice President, Customer Services, Kotak Securities Ltd.
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Thursday 28 June 2012
At KSL, our primary objective is to provide you, our esteemed client, a seamless service experience. For this, we provide access to multiple servicing channels suiting the preferences of individual customers. Our website www.kotaksecurities.com is updated with latest information on various products, services and events that might be of specific interest to you. We also ensure that every critical bit of information, be it regulatory or otherwise is sent to the customers promptly either through an SMS, Email or Snail mail. We understand the importance of keeping our customers informed, as they keep a close tab on their finances and related financial planning needs.
Our communication mechanism, using the state of the art technology infrastructure helps in transmitting these servicing messages, offerings, recommendations, etc. to the various segments regularly. Nothing excites us as much as the valuable feedback from our customers who have been ever appreciative and supportive of the standards of our communication over the years.
One of the critical elements in ensuring timely communication of critical updates is the updating of Client records with the correct contact details. Many critical, including regulatory updates are sent to the updated contact details through various channels viz, registered mobile number, registered email id or the registered mailing address. It is of immense importance that we have the latest updated contact details of our customers at all times. Some of the benefits of having the contact details updated are:
- Timely receipt of trade/non trade related updates
- Timely receipt of statements and other written communication
- Regular update on various offerings and recommendations that can add value to the portfolio
- Security : Ensures updates are sent to the right recipient all the time
- Be in an informed position all the times
I would urge our esteemed clients to have their records updated with the latest contact details. Online customers can update the details by directly logging in to their online account. Others can simply give a written request to any of our branches. Some points to remember while placing the written request:
- Mention the full name and Client Code
- Mention the latest updated contact details eg: New Mobile number, Landline number, etc.
- Ensure the request document is signed by all the account holders. This is a critical from a security point of view. The signature must match with the signature as in the Account Opening Form.
Alternatively the customer can download the form to update the details from our website and mail the duly filled form to the nearest branch.
It is our endeavor to provide our customers with a safe, secure and delightful experience and we understand the importance of regularly engaging with our customers. Correct contact details will help us in serving you better.
Happy Trading!
Vishal Mudaliar
Deputy Vice President
Kotak Securities Ltd.
Vishal Mudaliar
Deputy Vice President
Kotak Securities Ltd.
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Tuesday 5 June 2012
By Hitesh Sindhwani, Head – Customer Service, Kotak Securities
Read more »
Kotak Securities was one of the first brokerage firm to introduce security key access for its online customers. This was implemented way back in 2007 and at least 5 years before SEBI enforced the rule of two factor authentication for all broking companies.
So what is this; Security Key?
It is a small device, that produces a dynamic passwords on the press of a button. This password or number is in sync with the password mechanism in our system, thus preventing any misuse of a customer’s account.
So what is this; Security Key?
It is a small device, that produces a dynamic passwords on the press of a button. This password or number is in sync with the password mechanism in our system, thus preventing any misuse of a customer’s account.
Labels: servicedesk
2 comments
escalate on
7 December 2012 at 16:53 said
I was using this key for last 10 months, and things are fine. But recently it was generating numbers but not accepted by server. When I talked to customer care, they said that I have place a new key request and I have to pay Rs. 600/. But why I have to pay 600 rupees for no fault of mine. It is your server issue because of that the key goes out of synchronization. Please let me know what to do? Is this a technique to earn some cheap money?
Dear Customer,
We wish to inform that Rs.600/- is initially debited from your account basis the request received for new key. However, said charges are reversible and credited back to your account following the receipt of damaged key.
You are requested to submit the damaged key to the nearest Kotak Securities branch or courier the same on the following address:
Kotak Securities
Customer Service Department,
7th Floor, Kotak Infinity,
Building No. 21, Infinity Park,
Off Western Express Highway,
General AK Vaidya Marg,
Malad (East), Mumbai - 400097.
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We wish to inform that Rs.600/- is initially debited from your account basis the request received for new key. However, said charges are reversible and credited back to your account following the receipt of damaged key.
You are requested to submit the damaged key to the nearest Kotak Securities branch or courier the same on the following address:
Kotak Securities
Customer Service Department,
7th Floor, Kotak Infinity,
Building No. 21, Infinity Park,
Off Western Express Highway,
General AK Vaidya Marg,
Malad (East), Mumbai - 400097.
Thursday 12 April 2012
It is a well-known fact that no business can exist without customers. In the business of Stock Broking, it becomes essential to work closely with customers to make sure that the systems you create, processes you establish and the service personnel you employ for your customers are aptly equipped to handle their expectations and requirements. This is quite unlike other business relationships. This makes customer service the single most important factor and the only differentiator in the industry.
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